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How batjilii Handles Your Personal Data

This Privacy Policy sets out what data we collect when you use batjilii, how we use it, and the choices you have — including how your bKash, Nagad or Rocket payment details are stored and protected.

Account data kept securebKash, Nagad, Rocket payment privacyYour right to access or delete dataClear data retention periodsMobile-first account protection
batjilii How batjilii Handles Your Personal Data
DATA HANDLING STANDARDS

How We Protect and Manage Your Information

We apply a consistent set of practices to every account — from how we store payment records to how long we keep session logs. Here is what that looks like in practice.

Payment Data Handling

Your bKash, Nagad and Rocket transaction records are encrypted at rest. We retain them only for as long as needed to satisfy account verification and any applicable record-keeping requirements.

Cookie and Session Control

We use session cookies to keep you logged in across your mobile browser. You can clear these at any time through your device settings, which will log you out of your current session.

Account Security Practices

Every login triggers an OTP check to your registered mobile number. If we detect a session from an unfamiliar device or location, access is paused until you confirm your identity.

Your Right to Request Changes

You can request a full copy of the data we hold on your account, ask us to correct inaccuracies, or request deletion. Submit through the Help Centre form or email us directly.

PRIVACY CONTACT PATHS

Reach Us About Your Privacy

If you have a question about your data, want to request a copy of what we hold, or need to flag a concern about how your information is being used, our support team can help. Reach out through any of the channels below and we will route your request to the right person. Response times may vary depending on the nature of your request.

Live Chat Open the chat icon from your account dashboard. Describe your privacy concern and we will connect you with the data team directly.
Email Support Send your data access or deletion request by email. Include your registered mobile number so we can verify your account before actioning anything.
Account Help Centre Log in and visit the Help section. You will find a dedicated Privacy Request form for submitting data queries without needing to contact support directly.

Common Questions About Your Privacy at batjilii

These are the questions we hear most often about how your data is collected, stored and used. If your question is not here, contact us through live chat or the Help Centre.

We collect your name, registered mobile number, payment method details — bKash, Nagad or Rocket — and device and session data. This is used solely to operate and secure your account.

Only with the payment processor completing your transaction. We do not share your bKash, Nagad or Rocket details with advertisers or any unrelated third parties under any circumstances.

We retain account and transaction records for as long as your account is active and for a period afterwards as required for verification and dispute resolution. You can request details via the Help Centre.

Yes. Submit a data access request through the Privacy Request form in the Help Centre, or email us with your registered mobile number. We will respond once your identity is verified.

Use the Help Centre form or contact us by email. Note that some records may need to be retained for a period to meet account integrity and verification requirements before full deletion can proceed.

We use cookies to maintain your login session and remember your settings on mobile. You can clear or block cookies through your browser or device settings, though this will end your active session.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.